This 99Exch KYC Verification Policy outlines the checks we may require to confirm your identity, age and payment ownership. Verification helps us review account eligibility and identify potentially unauthorised activity.
99Exch may request verification during registration, before processing a withdrawal or when account details need checking. Complete these requests through the designated verification channel.
| Verification Item | Purpose |
|---|---|
| Accepted government-issued photo ID | Confirm your identity and age |
| Address information or supporting document, if requested | Verify your residential details |
| Payment ownership evidence | Confirm that the payment method belongs to you |
| Additional identity check, if required | Resolve discrepancies or confirm document ownership |
Our team will confirm which documents are accepted. Submit clear, valid documents with details matching your account.
If using the 99Exch App, follow the verification options available within your account.
Expired documents, unclear images or mismatched details may delay verification. Certain account functions or withdrawals may remain restricted until the required checks are completed.
Review times depend on the checks needed. Contact support if you need clarification about a request or its status.
Provide only the information requested for verification. Never share your password, OTP, UPI PIN or card CVV. Our Privacy Policy describes how personal information is collected and handled.
For assistance with your 99 Exch account, visit Contact Us to access live chat, email or WhatsApp support. Read our Terms & Conditions for related account requirements.
