These Terms & Conditions govern your access to 99Exch, the creation of an account and the use of our sports betting and casino services. Please read them together with our Privacy Policy, our Responsible Gambling policy and any rules displayed in relation to individual games or promotions.
By completing 99Exch Signup or using our services you agree to these terms. If you disagree, do not create an account, deposit funds or place bets. If you need further clarification before proceeding, please contact our support team.
Our services are intended for users who are 18 or older, or the minimum age for gambling in their jurisdiction, whichever is greater. You must also be legally permitted to use gambling services where you are.
Register with accurate and current information. Do not impersonate someone else, create accounts to circumvent restrictions or access the platform on behalf of someone who is underage.
Keep your 99Exch Login credentials confidential. Use a strong and unique password. Share, sell or transfer access to your account to anyone.
If you suspect any unauthorized access you should change your password and contact our support team immediately. If you are on a shared device, always log off.
We may request information from you to verify your age, identity or payment method ownership. Any documents you submit must be your own, genuine and valid.
If verification is required we will tell you what information we need and what restrictions apply whilst checks are pending. We handle personal information as described in our Privacy Policy.
Review the payment conditions displayed before completing a transaction. Available methods, transaction limits, fees and processing estimates may differ by payment provider.
Processing estimates are not guaranteed completion times. Any applicable withdrawal restrictions or charges should be disclosed before you deposit or accept a promotion.
Please read the odds, stake, market description and settlement rules before placing a bet. For casino games, please read the instructions, payout information and game-specific conditions.
Event cancelations, interrupted games, incorrect odds and technical errors will be handled according to the applicable published rules. Don’t assume a bet has been accepted until you get confirmation.
Winning is never guaranteed, and you may lose the full amount you stake.
Each promotion is subject to its own stated conditions. These may include eligibility requirements, expiry dates, qualifying games, wagering requirements and withdrawal limits for promotional winnings.
Read the offer terms before accepting a bonus. Do not create duplicate accounts or provide false information to claim promotional benefits.
These terms also apply when accessing our services through the 99Exch App. Use download sources identified by our platform and keep your device and software updated.
You must not alter the app, attempt unauthorised access or use software to manipulate games, transactions or account activity.
The following activities are prohibited:
Suspected violations may result in an account review or restrictions. Any action affecting bets or funds must follow the applicable rules and legal requirements.
Never gamble with money you can’t afford to lose. Don’t borrow money to gamble, chase losses or let gambling interfere with important responsibilities.
Ask support about break options, account restrictions, closure or self-exclusion options. Please confirm the treatment of pending bets and eligible balances before closing your account. For more, please read our Responsible Gambling policy.
Access may be interrupted due to maintenance, connection problems or outages caused by third parties. And if you get an error when trying to place a bet or make a payment, check your account history and call support before trying again.
Technical disputes will be reviewed based on the relevant transaction records and published game or betting rules.
Our Privacy Policy describes how we collect, use and protect personal information, including registration details, account activity and information provided during verification.
Please read that policy before providing us with any personal information through our website or app.
We may update these terms to reflect changes in the services we offer or applicable requirements. This will display the current version and date of effectiveness, with material changes communicated where necessary.
No changes will be made with retrospective effect and will not change the terms of any bets already accepted.
If you have any enquiries about these terms, payments, access to your account or bet settlement, please contact our support team via the contact options above on our platform.
If you are making a complaint, please include the relevant date, transaction or bet reference and a clear description of the issue. Do not send your password or payment PIN.
