This 99Exch Refund Policy covers payment errors, unused deposits and disputed betting transactions. Refund eligibility depends on the transaction status, account activity and applicable conditions.
99Exch provides online sports betting and casino gaming. Losses from valid, completed bets or casino rounds are not refundable simply because the outcome was unfavourable.
| Transaction or Issue | How It Is Handled |
|---|---|
| Duplicate payment or incorrect charge | Reviewed against payment records for a possible refund |
| Deposit deducted but not credited | Investigated to establish whether crediting, reversal or refund is appropriate |
| Unused deposited funds | Reviewed subject to verification and account conditions |
| Cancelled event or void bet | Eligible stakes returned according to the market rules |
| Interrupted casino round | Reviewed using the recorded result and game rules |
| Bonus credit | Not refundable as a cash deposit |
Check your records through 99Exch Login or the 99Exch App. Then visit Contact Us to reach live chat, email or WhatsApp support.
Provide your username, transaction amount, date, reference number and reason for the request. Include a receipt where available, but never share passwords, OTPs or payment PINs.
Requests involving 99 Exch transactions require verification and are not automatically approved. Where approved, refunds normally return to the original payment source where supported.
Processing times depend on the required checks and payment provider. Withdrawal processing estimates do not automatically apply to refunds.
99Exch Bonuses and related winnings remain subject to their promotion conditions. An active bonus may affect the amount eligible for return.
Read our Terms & Conditions alongside the relevant betting rules. Our Privacy Policy describes how information supplied during a refund review is handled.
